Sales Policy

Effective Date: December 19, 2024

Thank you for visiting www.customluxurywatchess.com (“we,” “us,” or “our”). By making a purchase on our website, you agree to the terms set forth in this Sales Policy. Please take the time to read it carefully to understand your rights and responsibilities when purchasing from us.

1. Product Information

1.1 Product Descriptions
We strive to provide accurate, detailed descriptions for all the products available on our website. However, due to the limitations of digital displays, colors, textures, and other features of products may vary slightly from what you see on the website. We make no guarantees regarding the accuracy, completeness, or reliability of any product information.

1.2 Availability
Product availability is subject to change without notice. In the event that a product you ordered becomes out of stock, we will notify you as soon as possible and offer a full refund, an exchange for another product, or the option to wait for the product to be restocked.

2. Pricing and Payment

2.1 Pricing
All product prices listed on our website are in USD unless otherwise specified. Prices are subject to change at any time without notice. Discounts, special offers, and promotions may apply based on various conditions, but prices on previously purchased orders are not subject to change.

2.2 Payment Methods
We accept the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other payment methods as specified during checkout.

When you make a payment on our website, you confirm that the payment method you provide is valid, and you authorize us to charge the agreed-upon price plus any applicable taxes or shipping fees.

2.3 Order Confirmation
Once you complete your order, you will receive an email confirmation detailing the products, price, and shipping information. This confirmation does not constitute an acceptance of your order. We reserve the right to cancel orders if necessary.

2.4 Sales Tax
Sales tax will be applied to orders based on the shipping destination and applicable laws. Tax rates are determined by your location and may vary.

3. Shipping and Delivery

3.1 Shipping Methods
We offer multiple shipping options depending on the delivery destination. Shipping costs are calculated at checkout, and the final cost will be based on the method selected, the weight of the order, and your shipping address.

3.2 Order Processing Time
Orders are typically processed within 1-3 business days. During peak shopping seasons (such as holidays), please allow extra time for processing.

3.3 Shipping Timeframes
Once your order has been processed, the expected delivery times will depend on your location and the shipping option you selected:

  • Domestic orders: Estimated delivery times range from 3 to 7 business days.
  • International orders: Delivery times vary based on your location and local postal systems but typically range from 7 to 21 business days.

While we aim to meet delivery timeframes, they may be impacted by factors such as weather, shipping carrier delays, or customs inspections.

3.4 Shipping Restrictions
Some items may have shipping restrictions based on local laws or shipping carrier limitations. If any product in your order cannot be shipped to your location, we will notify you promptly.

3.5 Shipping Costs
Shipping charges are calculated based on the size, weight, and destination of your order. Shipping costs will be displayed during checkout before you finalize your purchase.

3.6 Free Shipping
We occasionally offer free shipping promotions. Free shipping eligibility will be clearly stated during checkout or in promotional offers. Please check the terms and conditions of each promotion for specific details.

4. Order Cancellations

4.1 Order Changes and Cancellations
We work quickly to process and ship orders. As a result, we are unable to change or cancel an order once it has been placed. Please review your order carefully before completing the checkout process to ensure all details are correct.

4.2 Address Changes
Once an order has been processed, we cannot change the delivery address. Please ensure the shipping address is correct before completing your purchase.

5. Returns and Exchanges

5.1 Return Policy
If you are not fully satisfied with your purchase, we accept returns on most items within 30 days of receiving the product. To qualify for a return, the item must be unused, in its original packaging, and in resalable condition. Personalized or customized items are generally non-returnable.

5.2 How to Return an Item
To initiate a return, please contact our customer service team at info@customluxurywatchess.com or call 387-856-5789. We will provide you with return instructions and a return authorization number if necessary.

5.3 Refunds
Once we receive and inspect your returned items, we will process a refund to your original payment method within 7-10 business days. Please note that you are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged items).

5.4 Exchanges
If you wish to exchange an item, please follow the same return process, and upon approval, we will issue a refund for the returned item and you may place a new order for the desired product.

6. Damaged or Defective Items

6.1 Damage During Shipping
If your item arrives damaged, please contact us immediately at info@customluxurywatchess.com or call 387-856-5789 with photos of the damage. We will work with you to resolve the issue, including offering a full refund or sending a replacement item.

6.2 Defective Items
If you receive a defective item, please notify us within 30 days of receipt for a return or exchange. We will inspect the item and arrange for a replacement or refund.

7. Customer Service

7.1 Contacting Us
If you have any questions regarding our products, shipping, returns, or any other inquiries, please reach out to our customer service team:

Our customer service team is available from 9:00 AM to 5:00 PM (PST), Monday to Friday.

7.2 Feedback and Complaints
We welcome your feedback! If you have any complaints or suggestions about our products or services, please contact us, and we will do our best to address your concerns.

8. Limitation of Liability

8.1 Liability Limitations
In no event shall our company be liable for any indirect, incidental, consequential, or punitive damages arising from your purchase of products, use of our Website, or interactions with our services. Our total liability to you for any claim related to your purchase will not exceed the total amount you paid for the product(s) in question.

9. Intellectual Property

9.1 Copyright and Trademark
All content, designs, logos, product images, and text on our Website are the property of CustomLuxuryWatchess or our content providers and are protected by copyright, trademark, and other intellectual property laws. Unauthorized use or reproduction of any content is prohibited.

10. Governing Law and Dispute Resolution

10.1 Governing Law
These Sales Policies are governed by the laws of the State of California, United States, without regard to its conflict of law provisions.

10.2 Dispute Resolution
Any disputes arising out of or relating to these Terms will be resolved through binding arbitration in California, under the rules of the American Arbitration Association.

11. Modifications to the Sales Policy

11.1 Changes to This Policy
We may update or modify our Sales Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. Please check this page regularly for the latest information.