Privacy Policy

Effective Date: December 19, 2024

At CustomLuxuryWatchess.com, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with us in any other way. By accessing or using our website, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect various types of information from our users to provide a seamless shopping experience. This information may be collected when you visit our website, make a purchase, contact us, or otherwise engage with our services.

1.1 Personal Information

Personal information refers to any information that can be used to identify you, such as:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information (credit card details, PayPal account)
  • Account login details (if you create an account on our website)

1.2 Non-Personal Information

Non-personal information refers to information that cannot be used to identify you individually. This includes:

  • Browser type and version
  • Device type
  • Operating system
  • IP address
  • Pages visited
  • Referring website or search engine

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze web traffic, provide personalized content, and improve website functionality. You can manage cookie settings through your browser settings if you wish to limit or block cookies, but doing so may affect certain website features.

We may use the following tracking technologies:

  • Cookies: To remember preferences, enable shopping cart functionality, and track website traffic.
  • Web beacons: To collect information on website usage and engagement.
  • Analytics tools: To analyze user behavior and improve our website.

2. How We Use Your Information

The information we collect is used to enhance your shopping experience, improve our services, and maintain the functionality of our website. We use your information for the following purposes:

  • Order Processing: To complete your transactions, process payments, and deliver your products.
  • Customer Support: To respond to your inquiries, process returns or exchanges, and provide after-sales support.
  • Marketing and Promotions: To send you promotional emails, newsletters, or updates about new products, special offers, and other marketing materials (you can opt out at any time).
  • Website Improvements: To analyze website traffic, identify trends, and improve website functionality and user experience.
  • Security: To protect against fraudulent activity, ensure the security of our systems, and comply with legal obligations.

3. How We Protect Your Information

We are committed to ensuring that your personal information is safe. We implement a variety of security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption: We use SSL encryption to protect sensitive information during transmission, such as payment details.
  • Access Control: Access to your personal information is restricted to authorized personnel only.
  • Secure Storage: We store your personal information in a secure environment with robust security measures.

Although we take reasonable steps to protect your personal information, no data transmission method or storage system is 100% secure. Therefore, we cannot guarantee complete security, but we remain committed to protecting your privacy to the best of our ability.

4. Sharing Your Information

We may share your personal information with third-party partners or service providers in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us with:

  • Payment processing
  • Shipping and delivery services
  • Marketing and advertising
  • Customer service

These third-party providers are contractually obligated to handle your information securely and use it only for the services they perform on our behalf.

4.2 Legal Compliance

We may disclose your information if required by law or in good faith belief that such action is necessary to:

  • Comply with legal obligations or respond to lawful requests from public authorities.
  • Protect the rights, property, or safety of our company, customers, or the public.
  • Prevent fraud, comply with legal process, or enforce our terms and conditions.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website of any such change in ownership.

5. Your Rights and Choices

As a user of our website, you have the following rights and choices regarding your personal information:

5.1 Access and Correction

You have the right to access, review, and update the personal information we have collected about you. If you wish to access or correct your data, please contact us at info@customluxurywatchess.com or call 387-856-5789.

5.2 Opt-Out of Marketing Communications

If you no longer wish to receive marketing emails or promotional offers from us, you can opt-out by:

5.3 Data Deletion

You may request that we delete your personal information by contacting us directly. Please note that we may be required to retain certain information for legal or business purposes.

5.4 Data Portability

If applicable, you may request a copy of your personal information in a structured, commonly used, and machine-readable format.

5.5 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

7. International Users

If you are accessing our website from outside the United States, please be aware that your personal information may be transferred to and processed in the United States, which may have different data protection laws than your country of residence. By using our services, you consent to the transfer of your personal information to the United States.

8. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, with the updated policy taking effect immediately upon posting. We encourage you to review this Privacy Policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: